Customer Service & Support

At PostITGPL Lanka, your success and satisfaction are our top priorities. We are dedicated to providing prompt, professional, and effective customer service across all our offerings, from premium WordPress solutions and managed hosting to SEO services and ICT consultancy. We believe in building lasting relationships by ensuring you have the support you need, when you need it.

How Can We Help You Today?

We offer multiple ways to get assistance, ensuring you can find the right help for your specific needs.

1. General Inquiries & Support Tickets (Primary Channel)

For all support requests, technical issues, service inquiries, or general questions, our email support system is the most efficient way to get assistance. This allows us to track your requests, escalate them if necessary, and provide you with detailed responses.

• Email Us: hello@postitgpl.com
• Response Time: We aim to respond to all inquiries within [e.g., 24-48 business hours] during our operational hours.
• When contacting us, please include:
  • Your full name and company name.
  • Your associated order or service ID (if applicable).
  • Your website URL (for hosting or WordPress-related issues).
  • A clear and detailed description of your issue or question.
  • Any relevant screenshots, error messages, or steps to reproduce the problem.

2. Frequently Asked Questions (FAQ)

Before reaching out, please check our comprehensive FAQ page. It's designed to provide immediate answers to common questions about our products, services, billing, and policies.

Visit our FAQ Page: [https://postitgpl.com]
 

3. Documentation & Guides

For self-help and detailed instructions on using our premium WordPress plugins and themes, or managing aspects of your hosting, please refer to our knowledge base and documentation.

Explore our Documentation: [Help Center]
 

4. Emergency Support (for Hosting Clients)

For critical, website-down emergencies affecting your Managed WordPress Hosting service, we offer specialized support. Details regarding emergency contact protocols and response times will be provided upon onboarding to our hosting services.

You may find further details on [AmazyncHost.com]

5. Your Feedback Matters

We are always striving to improve our services and support. If you have any feedback about your customer service experience or suggestions for how we can better assist you, please don't hesitate to share.

We look forward to assisting you!
The PostITGPL Lanka Team.